1.HOW DO YOU PROVIDE PRE-SALES SERVICE？
ANSWER：FOR NEW CUSTOMERS,WE CAN ACCEPT TRIAL ORDER,FOR THE TRIAL ORDER WE WILL GIVE DIFFERENT CUSTOMERS FOR DIFFERENT POLICY。TRIAL ORDER CAN BE ONE MODEL OR SEVERAL MODELS.LET THE CUSTOMER TO FULLY UNDERSTAND THE QUALITY OF OUR PRODUCTS,SERVICE TO ENHANCE CUSTOMER CONFIDENCE.
2.WHAT KIND OF SERVICE YOU WILL PROVIDE IN SALES?SUCH AS SUPPLY PARTS?DELIVERY CYCLE?
ANSWER：WHEN CUSTOMERS PLACE ORDER,WE WILL GIVE REGULAR PERCENT OF FREE PARTS,AT THE SAME TIME,WE PROMISS CUSTOMERS CAN BUY SPECIAL PARTS FROM US,WE WILL INFORM THE CUSTOMER THE PRODUCTION PERIOD AND DELIVERY TIME BEFORE CONTRACT,IN GENERAL,OUR PRODUCTON CYCLE IS 30-35 DAYS.DIFFERENT MODEL WILL HAVE DIFFERENT PRODUCTION CYCLE.
3.WHAT KIND OF AFTER-SALES SERVICE YOU WILL SUPPORT?SUCH AS GURANTEE TIME?WHAT KIND OF SERVICE YOU WILL SUPPORT DURING GURANTEE TIME?
ANSWER：WE GIVE EAC PRODUCT A SERVICE MANUAL,ENSURE THAT EACH CUSTOMER CAN OPERATE THE PRODUCTS CONVENIENTLY,AT THE SAME TIME,WE WILLK SHIP THE EASY BORKEN SPARE PARTS TOGETHER WITH THE PRODUCTS CONTAINER,ENSURE CUSTOMER CAN REPLACE THE WEARING PARTS TIMELY,FOR EVERY MOTOR ENGINE WE WILL GUARANTEE A YEAR OR 6000KMS WARRANTY.
4.WHAT ABOUT OTHER SERVICE YOU CAN SUPPORT?SOMETHING LIKE DESIGN,SPECIAL PRODUCTION,ASSEMBLY,TRAINNING AND SO ON.
ANSWER：FIRST OF ALL,OUR COMPANY WILL PROVIDE THE EXISTING DESIGN,COLOR FOR CUSTOMER CHOICE,IF CUSTOMERS HAVE THEIR OWN IDEARS,AND IT WILL NOT AFFECT THE QUANLITY,IN THIS CASE,WE WILL COMPLETE THE REQUIREMENTS ACCORDING TO CUSTOMERS.SECONDLY,WE ALSO PROVIDE FREE TRAINING,CUSTOMER CAN ARRANGE TECHNICAL STAFF COME TO OUR COMPANY FOR THE TRAINNING,WE COULD SUPPORT FREE TRAINNING.AGAIN,IF CUSTOMER’S BUSINESS IS PARTS BUSINESS,AND THE QUANTITY IS BIG,WE WILL GO TO THE CUSTOMER’S COUNTRY ON-SITE GUIDANCE AND TRAINNING FOR MAKING SURE CUSTOMER’S SALES。
5.DO YOUR COMPANY ACCEPT OEM？
ANSWER：YES,WE CAN ACCEPT OEM.